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Chargeless merchant guide

Welcome. This guide is for the people who sign up for Chargeless and run it: founders, support leads, payments and finance teams, and the engineers who connect it.

Chargeless answers your customers' payment questions and refunds or cancels within the policy you publish, with no one approving each step. Whatever your policy does not cover goes to your team.

In the panel, the ? in the top bar opens this guide.

The five-minute version

  1. Create a workspace and connect Stripe (or your own payment system).
  2. Publish a policy: start from the Balanced preset and adjust the refund window and amounts.
  3. Choose where handoffs go: the team queue, a webhook, or Zendesk.
  4. Go live, and pick how much payment history to import.
  5. Add the widget to your site and list its pages in Settings → Widget.

Phase 1. Stripe is the only payment service provider Chargeless connects to directly; your own system can connect through the merchant-provider contract. dLocal and Ecommpay are not available yet.