Every action and every change, recorded.
The action log holds every action taken or refused. The audit log holds every change people made. Nothing goes unrecorded.
The action log
Every refund, cancellation, dispute response and handoff, with amount, status, reason and policy version. Filter by type, status, source and date.
- Every action, taken or refused
- Type, status, source filters
- Policy version on every row
From a row to its decision
A row opens its case at that decision. Each action is recorded before the provider call, with a key that makes retries safe.
- Opens the decision
- Recorded before the call
- Never carried out twice
Refunded €29.00 to Visa •• 4242. Requested in chat by a customer verified through your site’s signed login. Decided under policy v12.
- ✓step 1
The workspace is live and not stopped
No emergency stop, no operator hold
- ✓step 4
Charged 14 Oct, requested 16 Oct
Refund window: 30 days
- ✓step 5
€29.00 is under the automatic limit
Limit: €100.00 per refund
- ✓step 6
First refund for this customer in 30 days
Limit: 3 refunds
The audit log
Who changed the team, keys, secrets, stops, policies, connections and exports, and when. It cannot be edited.
- Who did what, and when
- Filter by action and person
- Cannot be edited
More in Cases
Start with low limits. Raise them when the record shows it works.
Start in test mode, run your policy against your own history, and go live when the results meet your standards.
- 1A test workspace on your provider’s test mode
- 2Your past requests replayed against your policy
- 3Live with low limits, raised as the record allows