DocsRequest early access
Product
Refunds in chatVerify the customer, find the payment, resolve it.Disputes & fraud warningsPrevent chargebacks, respond to disputes on time.Refund policy & simulatorClear rules, tested before you publish.Safety & auditWhy the AI can never move money.Payment analyticsApprovals, declines and alerts at a glance.TicketsYour team’s queue after the automation.CasesEvery request with its decision, step by step.
Solutions
Subscription softwareCancellations and forgotten renewals.Online storesDouble charges, deliveries, chargebacks.Digital goods & gamesFraud warnings and refund abuse.Online educationGuarantee refunds, by chat or email.Travel & bookingsLarge amounts, decided by people.Several countriesSeveral accounts, several currencies.Payment providersStripe, PayPal, Paddle, Adyen and more.Your own payment systemOne open contract over REST or MCP.Helpdesk teamsZendesk, webhook intake and email.
Developers
The Chargeless APIWebhooksAPI referenceYour own billing systemEvidence serviceprovidercheck
Resources
How it worksFrom customer request to resolution.IntegrationsProviders, channels and helpdesks.SecurityHow money and data are protected.FAQAnswers to the common questions.
DocsPricing
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Cases

Test a change on your real requests.

Every decision keeps its facts, so the simulator can replay a draft on your real history before you publish.

Request early accessCases: Overview

The facts behind every decision

Charge age and amount, earlier refunds, identity proof, counters and step results, written once at the decision. Codes and figures only, no personal data.

  • Written once
  • No personal data
  • The policy version alongside
Decision recordpolicy v12
1Workspace live✓
2Identity: signed login✓
3€29.00 refundable✓
4Within 30 days✓
5Under €100 limit✓
keychat:7f3c…:refund:tx_88
● Executed at the provider
Illustrative example, not real data

Replay a draft over your history

Pick 1 to 365 days and run. See allowed, declined and handed-off cases with amounts per currency. Nothing changes: the simulator only reads.

  • A draft or any version
  • Outcomes per currency
  • Limits recomputed in order
Simulator in the merchant panel: a policy replayed over the last 30 days of requests.
Illustrative example, not real data

The cases that would change

Each changed case, actual against simulated, with a link. Cases decided before facts were recorded are marked Rebuilt. Disputes are not replayed.

  • Actual against simulated
  • Rebuilt cases marked
  • Disputes not replayed
Simulator results: outcomes per currency, top reasons and the list of cases whose outcome would change, each with a link to its case.
Illustrative example, not real data

More in Cases

Start with low limits. Raise them when the record shows it works.

Start in test mode, run your policy against your own history, and go live when the results meet your standards.

Request early accessHow it works
  1. 1A test workspace on your provider’s test mode
  2. 2Your past requests replayed against your policy
  3. 3Live with low limits, raised as the record allows