DocsRequest early access
Product
Refunds in chatVerify the customer, find the payment, resolve it.Disputes & fraud warningsPrevent chargebacks, respond to disputes on time.Refund policy & simulatorClear rules, tested before you publish.Safety & auditWhy the AI can never move money.Payment analyticsApprovals, declines and alerts at a glance.TicketsYour team’s queue after the automation.CasesEvery request with its decision, step by step.
Solutions
Subscription softwareCancellations and forgotten renewals.Online storesDouble charges, deliveries, chargebacks.Digital goods & gamesFraud warnings and refund abuse.Online educationGuarantee refunds, by chat or email.Travel & bookingsLarge amounts, decided by people.Several countriesSeveral accounts, several currencies.Payment providersStripe, PayPal, Paddle, Adyen and more.Your own payment systemOne open contract over REST or MCP.Helpdesk teamsZendesk, webhook intake and email.
Developers
The Chargeless APIWebhooksAPI referenceYour own billing systemEvidence serviceprovidercheck
Resources
How it worksFrom customer request to resolution.IntegrationsProviders, channels and helpdesks.SecurityHow money and data are protected.FAQAnswers to the common questions.
DocsPricing
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Cases

Your payments, each one linked to its case.

Refunds, disputes, fraud warnings and subscriptions, each row linked to its case. From a payment to its decision in one click.

Request early accessCases: Overview

Refunds, including the ones made elsewhere

Chargeless’s refunds and those made in your provider’s dashboard or your own system, including pending, failed and reversed ones. Totals per currency, CSV export.

  • Ours and external refunds
  • Pending, failed, reversed
  • CSV export, audited
Refunds list in the merchant panel, each refund linked to its case.
Illustrative example, not real data

Disputes: chargebacks and inquiries

Respond-by dates, what Chargeless did, how each ended and your win rate. Home flags chargebacks awaiting a response.

  • Respond-by dates
  • What was done, and the outcome
  • Your win rate
Disputes list in the merchant panel with chargebacks and their status.
Illustrative example, not real data

Fraud warnings

Each warning with its charge, masked card and what was done about it. 13 months of history come in at go-live, shown but never acted on.

  • Every warning and its handling
  • Its case number
  • 13 months of history
Payments, Fraud warnings: early fraud warnings with the charge, the masked card, what Chargeless did and the case number.
Illustrative example, not real data

Subscriptions, and a cancellation from the panel

Each subscription with its charges, failed renewals and refunds. Cancel with a policy preview, recorded as a staff action on a case.

  • Charges and failed renewals
  • Cancel with a preview
  • Recorded on a case
A subscription’s page: its status, plan and price, totals per currency, its charges and payment attempts, and the Cancel subscription button.
Illustrative example, not real data

More in Cases

Start with low limits. Raise them when the record shows it works.

Start in test mode, run your policy against your own history, and go live when the results meet your standards.

Request early accessHow it works
  1. 1A test workspace on your provider’s test mode
  2. 2Your past requests replayed against your policy
  3. 3Live with low limits, raised as the record allows