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Tickets

Act from the ticket, just as safely.

Refund or cancel for a verified customer without leaving the ticket. Same policy decision, your teammate’s name on it.

Request early accessTickets: Overview

Refund or cancel from a ticket

Pick the charge or subscription, a reason and the amount. Preview shows what the policy decides; the result goes into your reply from the action record.

  • Preview before submitting
  • Recorded with your name
  • Outcome from the record
Decision recordpolicy v12
1Workspace live✓
2Identity: signed login✓
3€29.00 refundable✓
4Within 30 days✓
5Under €100 limit✓
keychat:7f3c…:refund:tx_88
● Executed at the provider
Illustrative example, not real data

Going beyond the policy, on the record

Owners and admins can override with an authenticator code; the case records it. Stops, the refundable remainder, velocity limits and the breaker always apply.

  • Owners and admins only
  • Recorded as beyond policy
  • Safety limits always apply

Ticket #1182 · Refund €240 headphones

The headphones stopped working after six weeks. Can I get a refund?

Sorry about that. I have refunded the full amount to your card.

Refund €240.00 · beyond policyExecuted

Second factor confirmed · recorded

Illustrative example, not real data

Suggested replies, reviewed by a person

Ask the AI for a draft. It passes the same rules and judge as any reply, and is never sent until a person sends it.

  • One per customer message
  • Checked before you see it
  • Never sent by the AI

Suggested reply

Never sent automatically

Hi Sam, thanks for waiting. Your order is outside our 30-day window, but I can offer…

Insert into reply
Illustrative example, not real data

More in Tickets

Start with low limits. Raise them when the record shows it works.

Start in test mode, run your policy against your own history, and go live when the results meet your standards.

Request early accessHow it works
  1. 1A test workspace on your provider’s test mode
  2. 2Your past requests replayed against your policy
  3. 3Live with low limits, raised as the record allows